Work-Life Balance and Organizational Citizenship Behavior: A Special Reference of the State Banking Staff in the Ampara District, Sri Lanka

Abstract

Work-life balance has emerged as one of the key concepts in human resource management, and employees at all levels of employment place a high importance on it. Consequently, this study explores how work-life balance impacts organizational citizenship behavior. The research included 130 state banking staff in Ampara district as the sample and the random sampling method was used for data collection. A standard questionnaire was used to collect the data from the banking staff. The study findings showed that work-life balance had a strong positive correlation (r = 0.754) with organizational citizen behavior. The research findings provide a thoughtful understanding of the significance of work-life balance and organizational citizenship behavior. As a result, the proper balance between personal and professional life will lead to organizational citizenship behavior among employees. Nevertheless, future researchers can reinvent this study with a greater sample size, and other private and state banks. In addition, the study's recommendations could help to strengthen the worklife balance among state bank employees in Sri Lanka.